At EthiWays Elder India, we aim to deliver your products safely and on time. Please read our Shipping Policy carefully to understand how orders are shipped and delivered.
1. Order Processing Time
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All orders are processed within 1–2 business days after order confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping & Delivery Time
Estimated delivery time depends on your location:
| Shipping Type | Estimated Time |
|---|---|
| Standard Delivery | 5–7 Business Days |
| Express Delivery | 2–4 Business Days |
| International Shipping (if applicable) | 7–14 Business Days |
Delivery time may vary due to weather conditions, courier delays, or unforeseen situations.
3. Shipping Charges
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Shipping charges (if any) are calculated at checkout based on order weight and delivery location.
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Any extra charges such as customs duty (for international orders) must be paid by the customer.
4. Order Tracking
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Once your order is shipped, you will receive a tracking number via email or SMS.
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You can use this tracking number to monitor your shipment status.
5. Incorrect Address Policy
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Customers must provide the correct and complete delivery address.
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We are not responsible for delivery delays or lost packages due to incorrect address details.
6. Damaged or Lost Products
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If your product is damaged during transit or lost, please contact us within 24 hours of delivery.
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After verification, we will arrange a replacement or refund as per our policy.
7. Non-Delivery of Orders
If you do not receive your order within the estimated delivery time, please contact our support team for assistance.
8. Contact for Shipping Support
For any shipping-related questions, you can contact us at:
Email: elderbiopharmaceuticals@gmail.com
Phone: +91 93414 44775
Address: Shop No. 09, 1st Floor, EIC Tower, Mansuria Lane, OTC Road, Chickpet, Bangalore, Karnataka – 560053.
9. Policy Updates
We reserve the right to update this Shipping Policy at any time without prior notice.
